Terms of use

1. What this site is

The site network.savinlabs.com is a network of agencies and guides on the Sava software. It is run by Savin Labs Pte. Ltd. («we»).

We provide only the software: cabinets, tour search, passing on bookings and messages. We do not sell tours, are not a tour operator or travel agent, do not take tourists' money and do not answer for running tours.

2. Who may use it

Travel agencies, tour operators and guides who work lawfully: they hold the licences and permits their country requires.

By signing up you confirm this and give true details about yourself. Guides also confirm the terms for guides at sign-up.

3. Agencies

An agency books tourists into the tours of the network's companies and guides and passes the tour's terms to the tourist exactly as the tour card shows them.

The agency deals with the tourist itself and answers for the data it enters. By booking a tourist, the agency confirms the tourist agrees to share their data with whoever runs the tour.

4. Companies and guides

The company or guide answers for the tour's description, prices, running the tour, the tourists' safety and settling with them.

The hub checks guides' new tours before agents see them and may hide a tour or a cabinet for violations.

5. Money

The tourist pays the company or guide who runs the tour: online by their link or on the spot. The agent gets its commission as the tour card says.

Tourists' money never passes through us.

6. System commission

The network is free for agencies, companies and guides. We currently take no commission from tour sales: the tour organiser — a company or a guide — sets the agents' commission, and it all goes to the agent.

Paid services of the software — for example, your own site on Sava or API access — are paid at their own rates. If new paid services appear, we will announce them on this page in advance.

7. Complaints and disputes

Questions about a tour are settled between the agent, the company or guide and the tourist.

The hub checks complaints about network members: it asks both sides and only then decides. Only a person at the hub can limit access, never the software.

8. Rules for guides

A guide runs tours lawfully: they hold a guide licence and sell tours under their own tour operator licence or under a contract with a licensed company.

The guide answers for running the tours, the tourists' safety and settling with them on the spot. The tour's description, prices and dates must be true.

The guide sets the agents' commission. The agent takes it from the tourist at once; the tourist pays the guide the rest on the tour.

Savin Labs provides only the software: it does not sell tours, take tourists' money or answer for running tours.

If an agent reports that the guide did not come, the hub asks the guide and decides. Only a person at the hub can hide a guide's tours.

9. Account

Sign in with Google or with your email and password. Keep your access secret: whatever is done from your cabinet counts as done by you.

We may close a cabinet for breaking these terms, deceiving tourists or knowingly false complaints.

10. Liability

The software is provided «as is». We do our best to keep it running without breaks, but we do not answer for the actions of network members or for breaks that are not our fault.

11. Changes

We may change these terms. A new version applies once published on this page; by continuing to use the site you agree to it.